If the crisis is life threatening or if the student's behavior is extreme:  Call 911 and convey to the dispatcher that this is a life-threatening situation and that appropriate assistance is needed.

If others are present, escort the student to a private area or hallway or ask others to step away.

Be calm, clear and simple.

If you feel threatened or intimidated: 

  • Call 911 and convey to the dispatcher that you need help immediately. If you are in the classroom, send a specific student to go for help. Campus Safety can be reached at (650) 738-4199 from a mobile phone.
  • Wait for assistance.
  • Keep a safe distance and don't move toward the student.
  • Do not attempt an intervention. Intervening at this point may trigger physical acting out behavior and jeopardize your safety and the safety of others around you.

These verbal intervention tips may help you: 


  • Remain calm
  • Isolate the situation
  • Enforce the limits
  • Listen
  • Be aware of non verbals
  • Be consistent   


  • Overreact
  • Get in a power struggle
  • Make false promises
  • Fake attention
  • Be threatening