| CARING CAMPUS TRADITION |
CARING CAMPUS VIRTUAL |
MORE STUDENT FOCUSED BEHAVIORS |
| Be Student Ready |
Give Your Information Up Front |
Caring Communications |
- Wear name badges or post name.
- Provide direct information to students in all communications.
- Follow up on student experience.
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- Include a ‘caring element’ in all communications.
- Create automatic email responses.
- Be visual in video meetings with students and/or colleagues.
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- Include photo in campus directory.
Find Instructions HERE
- Add a photo to email profile
Find Instructions HERE
- Be “present” in all communications.
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| Warm Referrals |
Warm Handoff |
Meaningful Connections |
- Call ahead or walk student to the office they need to get to.
- Follow up to ensure the student got there.
- Utilize Campus Ambassadors.
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- Transfer students to appropriate services, based on student needs.
- Include student in the handoff by providing complete information on receiving service
areas.
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- Ask for student name and contact info in case you are disconnected.
- Provide student info and concern.
- Open doors and eliminate barriers for students when you can.
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| Know Other Departments |
Know Other Departments |
Clear Directions and Next Steps |
- Eliminate barriers by knowing where to send students.
- Learn about other departments.
- Create an easily assessable resource for department and division information. – “Cheat
Sheet”.
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- Learn about other departments so you know where to send students.
- Publish recurring Department Zoom time schedules for students.
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- Help students find the answers they are looking for.
- Provide clear directions for their next steps.
- Invite students to return if they don’t find what they need.
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