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Class Schedule

Spring 2020


Type Status Title Days Time Instructor
Day Class   IN PROGRESS HTM. 124 - 47069 - Excellence in Guest Service
HTM. 124 EXCELLENCE IN GUEST SERVICE (.5)
Hours/semester: 8-9 lecture.
In this short course students will prepare to take the Certified Guest Service Professional (GSP) exam awarded through the American Hotel and Lodging Association. Focus on quality customer service: what it is and how to deliver it in a hospitality business, benefits of high quality customer service, skills to engage the guest, effective strategies for handling dissatisfied customers, and service recovery techniques. Transfer credit: CSU.

M TBA Staff,
Day Class   IN PROGRESS HTM. 124 - 47070 - Excellence in Guest Service
HTM. 124 EXCELLENCE IN GUEST SERVICE (.5)
Hours/semester: 8-9 lecture.
In this short course students will prepare to take the Certified Guest Service Professional (GSP) exam awarded through the American Hotel and Lodging Association. Focus on quality customer service: what it is and how to deliver it in a hospitality business, benefits of high quality customer service, skills to engage the guest, effective strategies for handling dissatisfied customers, and service recovery techniques. Transfer credit: CSU.

M TBA Staff,
Day Class   IN PROGRESS HTM. 124 - 47071 - Excellence in Guest Service
HTM. 124 EXCELLENCE IN GUEST SERVICE (.5)
Hours/semester: 8-9 lecture.
In this short course students will prepare to take the Certified Guest Service Professional (GSP) exam awarded through the American Hotel and Lodging Association. Focus on quality customer service: what it is and how to deliver it in a hospitality business, benefits of high quality customer service, skills to engage the guest, effective strategies for handling dissatisfied customers, and service recovery techniques. Transfer credit: CSU.

M TBA Staff,
Day Class   IN PROGRESS HTM. 124 - 47072 - Excellence in Guest Service
HTM. 124 EXCELLENCE IN GUEST SERVICE (.5)
Hours/semester: 8-9 lecture.
In this short course students will prepare to take the Certified Guest Service Professional (GSP) exam awarded through the American Hotel and Lodging Association. Focus on quality customer service: what it is and how to deliver it in a hospitality business, benefits of high quality customer service, skills to engage the guest, effective strategies for handling dissatisfied customers, and service recovery techniques. Transfer credit: CSU.

M TBA Staff,
Day Class   IN PROGRESS HTM. 124 - 47074 - Excellence in Guest Service
HTM. 124 EXCELLENCE IN GUEST SERVICE (.5)
Hours/semester: 8-9 lecture.
In this short course students will prepare to take the Certified Guest Service Professional (GSP) exam awarded through the American Hotel and Lodging Association. Focus on quality customer service: what it is and how to deliver it in a hospitality business, benefits of high quality customer service, skills to engage the guest, effective strategies for handling dissatisfied customers, and service recovery techniques. Transfer credit: CSU.

M TBA Staff,
Day Class   IN PROGRESS HTM. 125 - 47075 - Restaurant/Banquet Operations
HTM. 125 RESTAURANT AND BANQUET OPERATIONS (1)
(Pass/No Pass or letter grade.)
Hours/semester: 16-18 lecture.
Preparation for entry-level positions in restaurant and hospitality banquet operations. Course covers front of the house service for all types of foodservice operations, such as Banquet Server and Restaurant Server. The course includes preparation to take the ServSafe Responsible Alcohol Certification and the Food Handler Certification Exam.

M TBA Staff,
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